| Effective from 11 p.m. of 12 January 2009. Art. 1 - Definitions
and General Provisions
1.1 In these Regulations, the terms and expressions are defined as
follows, unless otherwise specified:
- "Company" or "Alitalia" means Alitalia - Compagnia
Aerea Italiana S.p.A., having its registered office at Piazza Almerico da Schio Pal. RPU ?
00054 Fiumicino (Rome), fiscal code, VAT number and registration number with the Companies
Registry of Rome 02500880121, R.E.A. of Rome n. 1225709, together with the Alitalia group
companies CAI First S.p.A. and CAI Second S.p.A., if not otherwise set out under this
Regulation.
- "Card" means a plastic care (loyalty card) bearing the Client’s
name, surname and personal numeric code issued by the Company which can be used to access
the services set forth by the Program (see Article 2.6).
- "Exclusive Clubs" means the "Club Ulisse",
"Club Freccia Alata" and "Club Freccia Alata Plus" whose members are
also Program members. Belonging to these exclusive Clubs gives members the rights to
special services and benefits, the rules and regulations for which can be viewed online at
www.alitalia.com.
- "SkyTeam Airline" or "SkyTeam Airlines" means the
Partner or Partners participating in SkyTeam alliance, respectively, as specified in the
list available on the website www.alitalia.com
and/or in the Guide.
- "Notices of the Program" means all communications regarding
the Program published on the Internet website www.alitalia.com and/or on the Guide.
- "General Transportation Conditions (or G.T.C.)" means the
rules governing the contract for general economic interest services composed of airline
transportation of passengers and baggage, which can be viewed online at www.alitalia.com.
- "Guide" means all the information that can be consulted
online at www.alitalia.com on
earning Miles and claiming Rewards as well as Program advantages and services. A Member
may also request a Guide from Customer Service, who will send a paper copy to the address
indicated by the Member.
- "Miles" means the Miles earned with the Company and its
Partners in accordance with the procedures listed in the Regulations, on the Internet
website www.alitalia.com and/or on
the Guide and/or in the Notices of the Program. A mile is the Program’s unit of
measurement which is accumulated in determined amounts, allowing the Member to request and
obtain Rewards (see Articles 5 and 6).
- "Qualifying Miles" means the Miles that allow Members to
access exclusive Clubs or renew their membership (see Article 7). Qualifying miles can be
earned from 1 January to 31 December of each year of Program validity, using the services
of the Company or the SkyTeam Airline Companies or other Partner companies, when
specifically indicated.
- "Partner" means an airline company or company or agency which
carries out different activities using airline transport (also defined as Commercial
Partners); by using these services, the Member may earn or use Miles as specified in these
Regulations, on the Internet website www.alitalia.com
and/or on the Guide and/or in the Notices of the Program.
- "PIN" (Personal Identification Number) means a secret and
personal code that allows the Member to access a special section of the Program at www.alitalia.com and other related
services (see Article 2.5).
- "Reward" mean the right to air travel obtained through the
Program by using the Miles earned in accordance with the procedures listed in the
Regulations, on the Internet website www.alitalia.com
and/or on the Guide and/or in the Notices of the Program.
- "MilleMiglia Program" or "Program"
means the reward program, lasting from 1 January 2008 to 31 December 2010 (unless
extended), which was promoted by Alitalia - Linee Aeree Italiane S.p.A. now admitted to
the extraordinary administration proceeding ("Former Alitalia") in order to
attract frequent flyer Clients. As of 11:00 p.m. on 12 January 2009, the Company replaced
Former Alitalia as promoter of the Program and shall recognise any Miles accrued, shall
grant Awards owed by Former Alitalia to the Members, and shall recognise the Awards
granted by Former Alitalia (as long as regularly requested by the Members), pursuant to
the rules set out in this Regulation and specified on the website www.alitalia.com and/or in the Guide
and/or in the Notices of the Program. The Program is subject to the provisions concerning
reward programs pursuant to the D.P.R. n. 430/2001 and is subject to the supervision of
the competent offices of the Ministry of Economic Development.
- "Regulations" means these terms and conditions which govern
the Program.
"Retroactive Credit" means Miles credited to a Member's
account, which were earned prior to the date when that credit would normally be credited
automatically.
- "Itinerary Receipt" means a document that proves that an
electronic ticket ("e-ticket") was issued and, therefore, replaces the paper
ticket pursuant to the Convention of Montreal of 1999 on the civil liability of the
airline carrier.
- "Customer Service" means the telephone service that allows
Members to obtain information, make reservations and get tickets, rewards and assistance.
Telephone costs for this service are specified when the service is used.
- "Member" means the individual participating in the Program,
whose name is listed on the Card.
- "SkyTeam" means the alliance between airline carriers, formed
on 22 June 2000 of which SkyTeam Airline Companies have been members. The list of airline
companies participating in the alliance can be seen on the Internet website www.alitalia.com and/or in the Guide.
1.2 Participation in the Program is subject to these Regulations and
is free.
1.3 The Company reserves the right to even partially and at any time
change the procedures for participation in the Program as long as the rights already
obtained by participants are protected.
1.4 For more information on the Program, view the MilleMiglia section at www.alitalia.com or call Customer
Service at the telephone numbers indicated on the Internet website www.alitalia.com and/or in the Guide.
Article 2 - Membership and Participation Conditions
2.1 All individuals who pay to travel via the airline may participate in the
Program so long as they are above the age of fourteen and, upon joining, indicate an
address where they can receive correspondence from MilleMiglia. Program membership for
non-emancipated minors is subject to the explicit consent of their parents or guardians.
Program membership for non-emancipated minors is subject to the liability of their parents
or guardians and is managed by the parent/guardian.
2.2 The employees of Airline Companies or Companies or other agencies or
businesses whose employees enjoy industry discounts may not join the Program. The Company
reserves the right to deny membership to the Program to those who do not meet the
requirements set forth in these Regulations or to exclude those people from the Program if
it is later discovered that they do not meet those requirements, notwithstanding the
rights they may have obtained. If Program membership is in contradiction with the current
provisions of these Regulations or do not conform with them, The Company reserves the
right to revoke the Member’s membership or cancel the Miles earned and not used when the
member is notified of the exclusion; any previously obtained but unused Rewards are also
cancelled.
2.3 To join the Program, you must register online at the Internet website
www.alitalia.com or by contacting
Customer Service. A membership application for the MilleMiglia Program presupposes that
these Regulations have been read. Another method to enrol in the Program is provided if
the clients not previously enrolled in the Program apply for the co-branded Alitalia Card
American Express and Alitalia Card Premium American Express (available only for Italian
residents). In this case, the individual Client is required to provide personal
information on the appropriate form since, to get the co-branded cards, it is absolutely
necessary to enrol in the Program. If not, the card request cannot be accepted and
processed. The issue of the membership card for the exclusive Clubs denotes membership of
the Program.
2.4 Upon enrolling, the Member will receive a personal numeric code which
s/he must use when booking a flight and checking-in at the airport in order to be credited
with the relevant Miles. Each member’s personal numeric identification code corresponds
to an account in which the earned Miles will be credited: (i) after flights actually taken
("flown") with The Company, (ii) following those actually taken with Partner
airline companies, as well as (iii) after using the Company services and (iv) purchasing
products and using services from the other Partners based on the effective terms and
conditions listed on the Internet website www.alitalia.com and/or in the Guide.
2.5 In addition the Member will receive his/her PIN needed to access
special services by e-mail or at the address indicated by him/her according to the
specific instructions that will be sent to him in the same communication. The Member alone
is responsible for the safety of his/her PIN.
2.6 The Card will be given to the Member separately, bearing the Member’s
personal data and personal numeric code. The Card bears the member’s name and may only
be used by the bearer. If the Card is lost, stolen or damaged, the Member is required to
inform Customer Service in a timely manner so that a new card may be issued or the
corresponding account may be closed and a new account may be opened to which all Miles
earned will be transferred. In this case, the Member will receive a new code number, a new
Card and a new PIN. The Company will not be responsible for any fraudulent use of lost or
stolen Cards prior to the aforementioned communication. If the PIN is lost, the Member may
contact Customer Service, who will issue a new PIN and send it to the Member’s address.
In addition, the Member may recover his/her PIN by using the appropriate recognition
function found on the Internet website www.alitalia.com
but only if s/he has previously given The Company his/her e-mail address. In this case,
for security reasons, the Member must change the PIN using the appropriate data update
function once they recover their PIN.
2.7 Several people may not be registered under the same personal numeric
code or under the same account. Each membership is nominative and requires the Member to
provide his/her personal data; the Member must inform The Company of any changes via its
website or by contacting Customer Service. The Member guarantees the accuracy of all
information provided to The Company and is solely responsible for it. If there are several
codes or accounts registered to one Member, The Company will transfer the Miles earned to
a single account and close the others after informing the Member. In this case, if there
are Miles for the same flight/service registered to the same Member in different accounts,
they will be credited to one valid account one time only. Miles for different Members
cannot be accumulated in a single account. Mile integrations and/or transfers between
different accounts are not allowed.
2.8 The Member enrolled in previous versions of the MilleMiglia Program
will be de facto enrolled in the following Program edition notwithstanding the right to
request deletion from same. The Member has the right to leave the Program at any time
before its anticipated expiry. In this case, notwithstanding the right to obtain any
rewards earned, if the Miles earned are sufficient, any Miles remaining when the
termination is complete will be lost.
2.9 The Member may not sell or exchange his/her Miles or Rewards in any
way.
2.10 The Member may not in any way falsify or alter the data in relation
to his/her Program membership nor issue declarations or provide misleading or untruthful
information to obtain benefits that they have not earned.
Article 3- Rules of Behaviour and Penalties
3.1 The Member’s participation in the Program is subject to respect for all the
conditions and rules of behaviour listed in these Regulations.
3.2 In particular, the Member is prohibited from behaving in any
inappropriate manner that is unbecoming, disrespectful or troublesome for the employees of
The Company or airline companies or companies or agencies that are Program Partners; they
are further prohibited from behaving in a disruptive manner aboard aircraft or in special
areas for Members or from refusing to follow the directions given by the employees of The
Company or airline companies or companies or agencies that are Program Partners.
3.3 The Company reserves the right at its own discretion to exclude the
Member from the Program and, without prejudice to rights that it earned, cancel the Miles
earned but not yet used at the time when the member is informed of the exclusion and
cancel any rewards previously earned and not yet used if the Member does not respect the
conditions of these Regulations and/or his/her behaviour does not comply with them or the
legal provisions and the G.T.C. of The Company or any of the Partner airline companies
and, in general, any other applicable regulation or provision.
Article 4 - Program Partner
The list of Program Partners is found on the Internet website www.alitalia.com and/or in the Guide.
This list may be changed at any time. The Company will promptly inform the Member of any
changes to the aforementioned list; any changes made do not mean the loss of the Miles
earned by using the services of the Partner eventually removed from the list. A particular
Partner category is represented by SkyTeam alliance member carriers.
Article 5 - The Miles
5.1 Miles are the basic unit of calculation used by The Company for the Program.
The Member earns Miles on The Company flights and those of Program Partner airline
companies as well as by using the Commercial Partners’ services. The Member who flies
with The Company or with one of the SkyTeam Airline Companies also earns Miles for
code-sharing flights; however, code-sharing flights operated by The Company and/or Partner
airlines in collaboration with airlines that are not Program Partners do not allow you to
earn Miles unless The Company and/or the Partner airline is a Marketing Carrier, i.e. the
airline ticket/itinerary receipt bears the IATA seal of the aforementioned airline
companies in the "carrier box".
5.2 The amount of Miles earned for flights is calculated based on the
IATA TPM (Ticketed Point Mileage) distance or on the minimum number of Miles set forth by
the Program between the point of departure and destination for the flight taken and based
on the booking class used, which indicates the pre-selected rate group. For multi-leg
flights, Miles will be credited for the individual legs. The amount of Miles credited is
specified in the tables found on the Internet website www.alitalia.com and/or in the Guide or can be obtained by contacting
Customer Service. The content of these tables is only valid for the period indicated on
the Internet website www.alitalia.com
and/or in the Guide. The services provided and products offered by the Partner Companies
that let you earn Miles are indicated on the Internet website www.alitalia.com and/or in the Guide.
5.3 To get Miles automatically credited, the Member must inform The
Company of his/her personal numeric code when booking the flight and present his/her Card
when checking-in at the airport. For some non-computerized connections, Miles may not be
able to be credited automatically. In Miles are not credited automatically, the Member may
ask for a Retroactive Credit by sending a legible photocopy of his/her boarding card and
airline ticket/itinerary receipt by fax or post to the MilleMiglia Customer Service or by
entering the Company e-ticket number in the appropriate space on the Internet website www.alitalia.com within four (4) months
of the flight. If a Commercial Partner's services/products are used, the Member must
inform them of his/her personal numeric code when booking the service or purchasing the
product. If miles are not credited for a service/product offered by a Partner, you must
contact the Partner’s Customer Service department directly.
5.4 In the case where a Member is registered in another loyalty program
for a Partner airline and flies with one of these Partners, miles may not be credited both
to the account for that program and to the one for this Program. If a Member fraudulently
obtains duplicate miles, the Company reserves the right to void the unduly credited Miles
and exclude the Member from the Program, notwithstanding the rights obtained.
5.5 Tickets purchased and not used do not give members the right to
Miles.
5.6 Miles earned by Members following the use of airline services can
only be credited after the flight is taken.
5.7 Airline flights purchased by the Member but used by others do not let
you earn Miles.
5.8 The Company reserves the right to conduct promotional initiatives to
distribute Miles based on different and additional measures other than those set forth by
these Regulations and on the Internet website www.alitalia.com and/or the Guide.
5.9 To earn Miles as a result of using services/products provided by
Commercial Partners, the rules and regulations set forth herein are valid.
5.10 Flights flown by virtue of Rewards do not let you earn Miles.
5.11 Some special booking classes on The Company flights or Partner
services/products at special rates/discounted prices may not let you earn Miles. The
Company reserves the right to issue Miles for these special rates/prices for specific
promotional campaigns, of which the Member will be sufficiently informed.
5.12 Flights flown for free or at discounted prices, indicated with the
abbreviations ID and AD, do not let you earn Miles. Miles eventually credited following
these flights will be voided.
5.13 Miles will not be earned for flights flown on non-partner Program
airline companies even if originally booked with the Company or if a closed ticket on the
Company was issued. Nevertheless, if the Company accommodates passengers on a non-partner
Program airline company due to the cancellation of an the Company flight within 36 hours
of departure, the Member will also have the right to earn the relative Miles.
5.14 Charter flights let you earn Miles only if Members are informed of
them through a specific communication.
5.15 Program Partners are solely responsible for the conditions to grant
Miles for the use of their services or to purchase their products and related credit. The
Member who wants to use Partner’s services/products is required to verify the applicable
terms and conditions with the Partners. The Company does not assume any liability for the
services/products offered by its Partners. Any complaints in this regard must be addressed
directly to the Partners themselves.
5.16 Miles cannot be sold or converted to cash.
5.17 Miles earned by the Member are listed on the appropriate Statement
available at www.alitalia.com, the
automated Customer Service menu (available only in Italy) or periodically sent to the
electronic or postal address indicated to the Company by the member. The Company reserves
the right to change the frequency with which these Statement are provided at any time and
is not liable for delays due to lost mail or if the Member does not update his/her
address. In any case it remains understood that the Company has the right not to credit or
to cancel any Miles erroneously credited, providing the Member with adequate notice.
5.18 In the case of free travel in a superior class, granted by the
Company or by one of the Partner Airline Companies for operative reasons, the Member will
be credited with Miles based on the service class shown on the ticket and not the one
actually used.
5.19 After a twenty-four (24) month period in which the Member does not
fly with the Company or with the Program Partners who help you earn Miles, the Company
reserves the right to close the account and void the Miles in the account. The Member is
responsible for checking the Miles’ expiry date.
5.20 This reward operation allows you to earn Miles until 31 December
2010 (see Article 1.1). The Rewards must be requested by the Member by 30 June 2011.
Rewards will be given to those who have the right to them within the maximum period of six
(6) months from the conclusion of the operation (30 June 2011) pursuant to Presidential
Decree of 26 October 2001, nr. 430. The Miles earned and not used by that date will be
voided from the Member's personal account.
Article 6 - Rewards
6.1 The Member may request Rewards on the Company flights and those of the
Program’s Airline Partners; Rewards are not planned for code-sharing flights operated by
non-Partner Program Airlines. All information about selecting the aforementioned flights
is on the Internet website www.alitalia.com
and/or in the Guide.
6.2 The destinations and procedures for and by which you can request
Rewards are shown in the appropriate reward table that you can find on the Internet
website www.alitalia.com and/or in
the Guide where the number of Miles needed for each destination and each service class are
also specified.
6.3 The Member or a person that s/he indicates may enjoy the Rewards.
6.4 The Member, having reached the Miles necessary, may book a Reward
flight by logging on to the MilleMiglia section at www.alitalia.com or by contacting Customer Service, specifying that
the requested booking is for a Reward. Reward reservations may not be made at an agency or
the Company ticket counter or at a third party Travel Agency.
6.5 The reservation will be deleted automatically if the Reward ticket is
not issued within the timeline indicated in the booking phase.
6.6 The boarding taxes and the fuel surcharge for the Reward are always
at the expense of the Member, according to the Internet website www.alitalia.com and/or in the Notices
of the Program.
6.7 Rewards requested telephonically from Customer Service may be
obtained in electronic format or by using the payment service "Ticket by Mail"
(delivery of ticket via letter sent to the Member’s address); the amount of the boarding
taxes and the fuel surcharge must be paid by Credit Card. Alternatively, the Member may
pick up the Reward by going directly to the Company ticket counter after having made the
reservation with Customer Service.
6.8 The Member or beneficiary, upon picking up the ticket, must sign a
release for the pick-up and pay the boarding tax and the fuel surcharge. The ticket may be
picked up by an adult third party with a personal identification document, a written proxy
signed by the account's bearer, a photocopy of the bearer’s identification document and
card.
6.9 Seats aboard the Company flights reserved for those with rights to
Rewards are limited. From the beginning of the sale of tickets for a flight until it is
sold out, the Company guarantee a minimum availability of two (2) reward seats. The
Company has the right to reserve a determined number of reward seats for Members of the
exclusive Clubs. The Company does not guarantee the availability of reward seats on
Partner Airline’s flights.
6.10 For each Reward, a maximum of two (2) involuntary transfers at
intermediary airports between the point of departure and destination are allowed. Stop
overs are not allowed. For travel itineraries that require the use of more than one
SkyTeam Airline company, view the appropriate Sky Team Rewards table available on the
Internet website www.alitalia.com
and/or in the Guide.
6.11 The miles requested to earn Rewards is the same as for all Member
categories. The beneficiaries of the particular rate reductions (ex. children, students,
the elderly, etc), therefore, do not enjoy any advantages and have the right to Rewards by
spending the same amount of Miles as other Members.
6.12 Rewards are valid for twelve (12) months from the date of issue and
cannot be extended. Expired rewards cannot be used or reimbursed (Miles cannot in any case
be reaccredited to a Member’s account) and cannot be replaced or changed. Changes to the
flight’s date and time are allowed without having to pay any penalty. Other changes
(regarding the beneficiary and/or itinerary and/or carried) can be made as long as the
Reward is valid by paying a cash contribution or additional Miles (the amount of which can
be seen on the Internet website www.alitalia.com
and/or the Guide). In the case where the itinerary changes led to residual Miles, they
will be lost and will not be reimbursed to the Member. The changes must be made by
MilleMiglia Customer Service; no changes may be made by any other offices of the Company,
the Company or third party Travel Agencies or other Airline Companies.
6.13 Rewards cannot be used on different Airline Companies other than
those indicated on the ticket.
6.14 In any case, no itinerary and/or ticket beneficiary change is
allowed when the ticket has been partially used.
6.15 In the case of loss/theft, total or partial loss or deterioration of
a Reward ticket, the Company will replace this travel ticket in whole or in part at the
request of the Member on condition that: a) the Member exhibits a special report presented
to the relevant Public Authorities; b) there is easily verifiable proof at the time of the
request that the travel ticket was validly issued. In issuing the new travel ticket, which
will have the same deadline and features as the original, the Company may request the
payment of a reasonable commission for this service unless the loss/theft, total or
partial loss or deterioration are attributable to the negligence of its agents or
supervisors. If the Member finds the lost, stolen or deteriorated ticket before it
expires, s/he must return it to the Company. The Company reserves the right to request
that the Member return the value of the lost/stolen, lost or deteriorated ticket in the
case where it has been used fraudulently.
6.16 For the rules and regulations on the airline’s civil liability for
Reward travel, those set forth under the current "General Conditions for the
Transport of The Company Passengers and Baggage" are valid (which may be viewed at www.alitalia.com).
6.17 The Reward may be obtained by adding a contribution to the
additional Miles earned based on the rules and procedures set forth at www.alitlia.com
and/or in the Guide.
6.18 The Member may request travel in a class superior (upgrade) than the
one purchased for flights (single legs) operated by the Company as a Reward. Upgrading is
subject to the effective availability of special reward seats in superior classes, which
are available in a limited number; you may find out that number by contacting the Company
call center. The booking classes that let you request upgrades and the necessary miles to
obtain them are indicated on the special pages at www.alitalia.com and/or in the Guide. The upgrade request must occur
for tickets issued based on the specific procedures and timeframes. The service
beneficiary must be the Member itself and/or a person that s/he indicates. Waitlist
upgrading is not allowed. The Miles used for upgrading cannot be reimbursed and itinerary
and/or data and/or beneficiary changes for already confirmed upgrades are not allowed.
Miles earned for flights where upgrades occurred correspond to the amount paid for that
flight in economy class.
6.19 With double Mile amounts compared to the standard table, the Member
may request a Reward ticket with the special advantages described in the Guide. The
procedures for the use of these Rewards are illustrated on the Internet website www.alitalia.com and/or in the Guide.
6.20 The Member may use the Miles earned to make donations to
Associations participating in the MilleMiglia Charity Program based on the indications
listed on the Internet website www.alitalia.com
and/or in the Guide and in the Notices of the Program. The Miles donated cannot be
reimbursed and cannot in any way be reaccredited to the Member’s account or reused by
the Member.
6.21 The indicative value of the individual Rewards is determined based
on the value of the current airline rates at the moment of departure.
Article 7 - Exclusive Clubs
7.1 The Member who reaches the quota of qualifying Miles set forth and indicated
on the Internet website www.alitalia.com
and/or in the Guide (earned from 1 January to 31 December of the same year) is
automatically and freely enrolled in the "Club Ulisse" or the "Club Freccia
Alata" or the "Club Freccia Alata Plus". Membership of the exclusive Clubs
means that the Company will grant the special benefits and advantages listed on its
website www.alitalia.com and/or in
the Guide and/or in the Notices of the Programs. The Company reserves the right to change
these benefits and advantages at its own discretion, informing the Member with adequate
advance notice.
7.2 Membership of the Club Ulisse, Freccia Alata and Freccia Alata Plus
will be valid until 31 December of the year following the year in which the qualifying
Miles in order to determine the Member’s status were earned.
7.3 The necessary miles to join the exclusive Clubs represent a reference
parameter that does not prejudice their ability to use Miles for Reward requests.
7.4 The status of Club Ulisse, Freccia Alata or Freccia Alata Plus
Members will be determined starting from the beginning of the month after the Company
systems recognize the miles necessary to join the Clubs.
Art. 8 Personal Data Processing
8.1 All personal data disclosed upon joining the Program or successively are
processed by the Airline according to the current laws and regulations on personal data
protection, and, in particular, in compliance with the Italian Legislative Decree No. 196
of 30 June 2003 (“Data Protection Code”)
8.2 The processing of personal data is necessary to manage the
participation of the Member to the Program, to give the Premium and other advantages of
membership to the Programs, to handle the Loyalty Card, and to provide the relevant
services according to this Regulation. The correct execution of the above-mentioned
activities require that persons involved in the operational and commercial activities of
the Airline, as "Persons in Charge of Data Processing", and third party
suppliers of services in connection with the Program (as, for examples, companies which
supply direct marketing and market analysis, call center services, normalization services,
information technology services, clients management services), as "Data
Processors", will have access to personal data of Members, for the purposes strictly
connected to the management of the Program, and, with the prior consent of the Member,
also for commercial communication purposes. A list of the third party suppliers of
services in connection with the Program, which process personal data of the Members as
Data Processors, is available at the Airline. The Airline, as "Data Controller",
warrants that personal data will be processed fairly and lawfully, and collected for
specified, explicit and legitimate purposes in a way that guarantees the confidentiality
of data, and by electronic means or by manual and paper-based means, through their
comparison, classification and calculation, also according to lists or directories. In any
event, personal data will be processed in compliance with the minimum security measures in
order to guarantee the privacy of the data subject and to avoid the risks of access to
personal data by unauthorized third parties; the Airline also warrants that personal data
will be processed exclusively for the purposes connected to the membership of the Program
and, with the prior consent of the Member, for profiling and marketing searches, and
direct marketing purposes. All personal data are processed for the entire duration of the
Program and for the following editions, according to the terms and conditions set forth in
this Regulation (Article 2.8) and are stored, successively to the expiration of the
Program and/or to the withdrawal by the Member, only for administrative purposes (and not
also for profiling and direct marketing purposes) for at maximum a three-month period
(except for eventual and specific legal obligations concerning the storage of the
accounting documentation, and unless the storage of the Member’s personal data, for a
period non exceeding one year, to consent the Member to receive the Premium according to
its accumulated Miles). In any case, personal data are stored for profiling and direct
marketing purposes for a period not exceeding, respectively, twelve and twenty-four months
from their registration, unless their transformation into anonymous forms which could not
permit, also indirectly or linking other data-bases, to identify the data subject. The
personal data that do not have to be stored for the purposes for which they have been
processed will be deleted or transformed into anonymous data by the Airline, and by each
third party to whom it is communicated for the purposes stated above. The disclosure of
personal data required in the application form to join the Program and marked with an
asterisk (*) is mandatory for the complete participation of the Member to the Program and
for the connected activities, as well as for the fulfillment of mandatory law provisions.
Failure to provide the requested personal data, in whole or in part, also during the
execution of the Program, will result in the inability to correctly perform, by the
Airline and the third party suppliers of services, the Program and the obligations arising
from the membership to the Program with any data subject. The disclosure of any other
personal data, different from those marked with an asterisk (*), is not mandatory, and
failure to provide them will have no consequence in relation to the adhering and the
participation to the Program. Any form of dissemination of personal data that is not
mandatory by law or that has not been expressly authorized by the Member, is excluded.
8.3 An appropriate information notice will be given to any Member in
connection with the processing of personal data collected for each scope of the Program,
and requesting if mandatory by law, the relevant consent. In particular, the Member will
even have the right to freely express their choice in relation to the processing of
personal data, showing separately their wishes in connection with each scope, including
the opt-in/opt-out to receive any future commercial communication and the Program’s
Communication.
8.4 The Member has the right to obtain, at any time, the confirmation of
the existence or not of their personal data, to know its origin and content, to verify
their correctness and to ask for their integration, update, rectification, as well as the
right to request the deletion, transformation in an anonymous way or a block on personal
data that is processed in violation of the Data Protection Code. The data subject also has
the right to object, on legitimate grounds, to the processing of data relating to them, by
means of a written communication, to the Airline to the following e-mail address: privacy@alitalia.it
Article 9 References and Conflicting Regulations
9.1 For all that not expressly set forth and governed by these Regulations refer
to the applicable legal norms and current regulations with particular reference to
President Decree of 26 October 2001, nr. 430 (published in the Official Gazette of 13
December 2001, nr. 289) on "Regulations concerning the Organic Review of the Measure
Governing Contests and Reward Operations in addition to Local Manifestations in accordance
with Article 19, Paragraph 4 of the Law of 27 December 1997, nr. 449."
9.2 In the event of any conflict between the provisions of these
Regulations and those of the rules and regulations referred to, the latter will have
precedence over the former. |